Onboarding & Support
Simple to start. Supported from day one.
Mariners Log is designed to improve vessel operations without creating another administrative project. From the first demo through pilot, rollout and ongoing use, we work alongside your team to solve practical operational problems and help Mariners Log fit the way your vessels operate.
Book a demoA Simple Onboarding Process
A clear path from demo to rollout.
Tailored demo
We start with your vessels, current systems and priorities so the demo is focused on how Mariners Log would work for your operation.
3-month paid pilot
Test Mariners Log in a real operating environment. We support setup, onboarding and training throughout the pilot so your team can assess the value before a wider rollout.
The 3-month pilot is separately priced and agreed upfront.
Annual subscription
If the pilot works for your operation, move to an annual subscription with standard onboarding, training and ongoing support included. One clear price, with any bespoke integration or custom work scoped and agreed upfront.
A Shared Process
We handle the setup. Your team provides the operational context.
Mariners Log
- Configure the platform around your vessels and selected modules
- Guide setup and onboarding
- Deliver user training
- Support your team throughout the pilot
- Provide ongoing support after rollout
- Scope bespoke work upfront
Your team
- Help us understand how your operation works
- Identify the relevant users
- Provide required vessel and operational information
- Take part in practical training
- Use the platform and provide feedback during the pilot
Start with what you need
Mariners Log is modular. Start with the vessels and modules that matter most, then expand when it makes sense.
Explore all modulesWork with what is already there
We consider your existing systems, processes and information during setup. Any non-standard integration or data work is agreed upfront.
Frequently asked questions
Not necessarily. Mariners Log can become your primary vessel-management platform or work alongside existing systems where appropriate. The approach depends on your operation, current systems and what you are trying to improve. Any bespoke integration or non-standard data work is scoped and agreed upfront.
Yes, where the data is available and compatible. Historical maintenance records, logs, fault information, fuel data and other operational information can help provide a stronger starting point for predictive insights.
No. Mariners Log can support individual vessels, small operators and larger fleets. The platform is designed to scale as an operation grows while still providing vessel-level maintenance, compliance and operational visibility.
Yes. The pilot can begin with a practical operating scope before any wider rollout is considered.
Most customer input is focused on helping us understand your operation, identifying the right users and taking part in onboarding and training. The pilot is designed to fit around real vessel operations.
Standard onboarding, training and ongoing support are included in the annual subscription. Any bespoke integration, custom data work or other non-standard requirements are scoped and agreed upfront. The 3-month paid pilot is priced separately and agreed upfront.
Ready to Get Started?
See how Mariners Log would fit your operation.
Start with a tailored demo based on your vessels, current systems and operational priorities.