Terms and conditions

MARINERS LOG TERMS AND CONDITIONS

www.marinerslog.co.nz is operated by Kengineer Limited, a New Zealand Limited company registered in New Zealand under company number 8176886.

Some important details about us:

Registered Office: 101 Pakenham Street West, Wynyard Quarter, Auckland, 1010, New Zealand
Trading Office: 101 Pakenham Street West, Wynyard Quarter, Auckland, 1010, New Zealand
Tax Number: 133-833-293
Regulator: Ministry of Business, Innovation and Employment (MBIE)

Welcome to Mariners Log ("Software", "Service").
These Terms and Conditions ("Agreement") govern your access to and use of Mariners Log, provided by Kengineer Limited ("Company", "We", "Us").
By using the Software, you agree to comply with these terms. If you do not agree, do not use the Software.

Software: The Mariners Log application, platform, or system provided by the Company.
User: Any person or entity using the Software.
Subscription: The licensing model for using the Software, following a 30-day free trial.
Content: Any data, text, graphics, or other materials inputted into the Software by the User.
AI & Machine Learning (ML): The use of secure algorithms and models for predictive maintenance and decision support within Mariners Log.

The Company grants you a limited, non-exclusive, non-transferable, and revocable license to use the Software under these terms.
Users must not resell, sublicense, modify, reverse-engineer, or exploit the Software in any unauthorized way.

Mariners Log does not ensure compliance with IMO (International Maritime Organization), ISM Code, SOLAS, MARPOL, or other maritime regulations.
Users must ensure that their flag state accepts the use of Mariners Log and verify compliance with IMO and Port State Control (PSC) requirements before use.
Mariners Log does not provide certification or guarantee regulatory approval for maintenance tracking and inventory management.

Users are entitled to a 30-day free trial upon initial registration.
After the trial period, users must subscribe to a paid plan to continue using the Software.
Payment options include:
- Debit card payments, where the user must store a valid card in the system for automatic billing.
- Bank transfer, where payments must be made manually before the subscription renewal date.
Failure to make a payment after the trial period will result in suspension of access to the Software.

Subscription Fees: After the 30-day free trial, users must subscribe to a paid plan to continue accessing Mariners Log.
Payment Notification: Mariners Log will always provide users with a 30-day notice before an upcoming payment is due.
User Responsibility: It is the user’s responsibility to ensure that payments are made on time. Failure to do so may result in account suspension.
Non-Refundable Fees & Cancellation Policy:
- Subscription fees are non-refundable, including cases of partial use of the subscription period.
- If a user cancels their subscription before the end of their billing cycle, they will be required to pay for the remainder of the subscription period.
- No refunds will be issued for early cancellations, and access to the Software will continue until the end of the paid period.
Pricing Adjustments: The Company reserves the right to modify pricing, with prior notice to users. Subscription pricing will increase between 7% - 20% upon renewal every 12 months. Users will be informed of the new pricing at least 30 days before their renewal date.
Setup Costs: Unless otherwise specified by Mariners Log in writing or stated on the official website, setup costs for the platform are not included in the standard subscription fees.

Mariners Log is available only in English. Users are responsible for translation or interpretation if required.

Mariners Log uses Microsoft services for data hosting, with user data stored in the country where the user initially registered.
We comply with GDPR and industry best practices for data security and protection.
Data Retention Upon Cancellation:
- If a user cancels their subscription after exceeding the trial period and making their first payment, Mariners Log will retain their data for 30 days.
- During this period, the user may request a copy of their data at no additional cost.
- After the 30-day hold period, all user data will be permanently deleted from Mariners Log’s database.

Mariners Log does not provide offline access. Users must ensure continuous internet connectivity for uninterrupted service.

At this stage, Mariners Log does not integrate with third-party software, including PMS, ERP, or fleet management systems.

Mariners Log supports role-based access control, allowing administrators to assign different permissions to users.
Users are responsible for ensuring that permissions are assigned correctly and that access is revoked when necessary.

Mariners Log does not offer white-label branding or customized branding options.

Mariners Log safely uses machine learning (ML) and artificial intelligence (AI) to provide predictive maintenance insights and decision-support tools.
Our secure AI/ML models analyze historical data to improve maintenance schedules, operational efficiency, and risk management.
User Responsibility:
- AI-generated recommendations are based on probabilistic models and do not guarantee exact outcomes.
- Users remain fully responsible for their operational decisions, maintenance schedules, and safety protocols.
- Mariners Log’s AI does not replace regulatory compliance or manufacturer recommendations.

Mariners Log is a decision-support tool and does not replace professional judgment.
Kengineer Limited and Mariners Log do not accept any liability for damages to equipment, personnel, or operations resulting from the use of this Software.
Regulatory Compliance Disclaimer: Mariners Log does not ensure compliance with maritime regulations. Users must verify that their flag state and relevant authorities accept the use of Mariners Log.

The Company may update these Terms at any time. Continued use of the Software implies acceptance of the updated Terms.

Mariners Log

Auckland 1010
New Zealand

+6421793690

info@marinerslog.co.nz